Revolutionieren Sie Ihr Customer Engagement

Understand your customers

Analyze your data the smart way

starmate is revolutionizing customer experiences through smart data analysis and AI-driven automation. Experience personalized interactions and targeted profiling that work seamlessly across all channels. This technology enables proactive engagement and transformative insights that will redefine your customer relationships.

find out more

Personalized interaction & high engagement

starmate: Automate customer interaction in seconds

Clearly evaluating customer interactions and deriving meaningful metrics with existing CXM solutions is a complex and time-consuming challenge. starmate, an AI-based CXM solution, offers a new way to trigger and respond to customer engagements in seconds. Its integration of real-time analysis and automated measure generation brings a new dimension to customer engagement.

Meet the team

Before

After

BEFORE

No control

Your customer engagement information used to be blurry, gray, and incomplete. Optimizing campaigns successfully was exhausting and time-consuming.

AFTERWARDS

Full control & more engagement

Your customer engagements are now full-format and in color. You can easily identify successful actions, and starmate has suggested specific new measures to increase your success. The success-relevant parameters are then optimized according to the recommendations.

fellow travelers

“Since 2015, we've seen a remarkable development in our email marketing. Since then, we have been able to respond specifically to the needs of our customers and greatly improve our communication. The results speak for themselves: Our opening and click rates have increased significantly. We are happy about the partnership and are looking forward to the next steps together with starmate! ”

Online Marketing & Digital Systems Consultant

“starmate has always shown how the e-marketing suite meets our specific requirements while acting modestly. Difficulties were clearly identified, without false promises. In the end, our expectations were even exceeded, which was all the more impressive. ”

Communications & CRM

“The e-marketing suite enables us to personalize mass communication based on user interests. Together with the motivated and competent team from starmate, we not only retain our customers, but also provide them with the appropriate content at every stage of the customer journey. This complete package offers us real added value”

First mayor

“Since we started using starmate's e-marketing suite, our internal processes have been significantly simplified. The intuitive user interface and extensive features enable us to manage customer relationships more efficiently and carry out targeted marketing campaigns. Since the introduction, we have seen a significant increase in our sales results and customer satisfaction. ”

Board/COO

“With starmate's e-marketing suite, we can now reach our audience even more precisely, whether for information or as part of advertising. By using EMS, we have been able to significantly advance our marketing strategies. Using the software is intuitive and easy to learn. And customer support is fast and friendly. It fits!”

Sales systems and CRM

“The E-Marketing Suite already impresses us with its versatile functions, as it makes the implementation of campaigns, such as newsletters, pension reminders or birthday greetings, particularly easy, fast and secure. In addition, it offers us the perspective option of setting up an interface to our customer data, which would significantly expand our marketing options. This is how we imagine digital customer loyalty.”

Head of Marketing

“We have been using the E-Marketing Suite for almost two decades. It allows us to address our guests efficiently and, as a standard solution, offers a remarkably high degree of individualization. This allows us to precisely map our target group structure and address it in a targeted manner. This flexibility combined with reliable support makes starmate an extremely valuable partner for us.”

Head of Marketing & Communications

“With EMS, we began successfully accompanying our theatre audience on their customer journey years ago. We are excited to see how we can further develop our customer relationships with starmate CXM.”

Tom Till
ceo

“Starmate's e-marketing suite enables us to communicate widely across the board as well as direct, customer-specific communication. With its interfaces, EMS enables efficient and data-based work — with measurable results. EMS thus forms a central part of the Munich Volkstheater's marketing activities.”

Clara Unger
Digital marketing and communication

“The merging of various databases into the e-marketing suite worked perfectly thanks to the constructive support and short response time from StarMate consultants and now gives us a real 360° view of the buying behavior and interests of our customers. The findings can be translated into individually tailored campaigns — meaning that our audience also benefits!”

Juliane Weinberger
CRM & Marketing

Our active customers

Aboard starmate: digital & curious passengers

We are looking forward to traveling with you

From...

E-Marketing Suite

Twenty years ago, when the E-Marketing Suite was launched at Wilken, it was pioneering. It became known as a practical, targeted marketing CRM solution. A consistent customer focus has always been the basis for everything we do. The next generation will be relaunched in 2025 and raised to a completely new level under the name starmate.

To...

starmate CXM

starmate is perfectly positioned to continue expanding into new galaxies of e-marketing and customer experience management. It promotes a vision of appreciative, high-quality, equal-footing communication between brands and consumers. Together with our customers, we are determined and proactive in pursuing this path toward a more digitally humane and bright future.

Your starmate crew

starmate is revolutionizing the customer experience through smart data analysis and AI-driven automation. Experience personalized interactions and targeted profiling that work seamlessly across all channels.

Björn

Reincke

“I have been part of the Wilken Software Group since 2006 and responsible for the “E-Marketing Suite” unit. With over 20 years' experience in CRM, the development of innovative solutions is my focus: by starmate – tailored for your needs. ”

Michael

Reimann

"As the person overseeing consulting, I am committed to ensuring the long-term success of your customer communication through excellent advice and bespoke solutions. With starmate, we can deliver just that!"

Arne

Eiermann

"In my role as a product manager, I merge neurophysiology and perception with digital marketing and CRM. At starmate, I develop innovative, cutting-edge solutions.”

Henrik

Salzgeber

"For 25 years, I have been passionately shaping CRM and digital dialogue marketing. Entrepreneurial value creation and brand building form the core of my strategy and implementation."

Seda

Glombik

"In our crew, I am responsible for the holistic implementation of CRM projects. Thanks to my in-depth knowledge of CRM solutions, I can provide optimal solutions to meet customer needs. ”

Tanja

Schneider

"At starmate, I optimise complex processes, thereby contributing to the smooth management of the company. My goal is to support corporate management actively and reliably. "

Some call it
Customer experience management.
We call it the future: starmate

Analyze your data the smart way