This box marks features available exclusively in starmate. All other features are already available in the E-Marketing Suite (EMS) and will also be available in starmate professional in future. starmate is the software relaunch of EMS, combining proven functionality with a modernized technical foundation and new features. starmate starter is currently in beta. (Updated: 23.03.2026).
Good communication starts with order. We build a structured data foundation that gives you maximum flexibility in defining and selecting your target audiences.
Not every message is meant for every person. With intelligent segmentation and clearly defined permissions, you ensure relevance while meeting all data protection requirements.
Every interaction counts. Your CRM keeps learning, automatically enriching profiles with new insights and enabling timely, precisely targeted communication.
Your data becomes a strategic compass. With data intelligence, you analyze relationships, manage customer lifetime value, and derive targeted actions for the next, right step in the dialogue.
No manual data entry, no isolated data silos - analog data is instantly validated and automatically merged through intelligent processes.
Real-time data sync - information flows to the right place in real time.
starmate transforms static CRM data into dynamic interaction by automatically matching contacts with relevant content through Smart Linking. From AI-powered lead capture via business card scanning to complex, trigger-based lifecycle journeys, starmate handles the operational work and ensures your user profiles stay seamlessly in sync.
To keep your customer data clean, available around the clock, and consistent across systems, both the E-Marketing Suite and starmate let you set up a comprehensive range of integrations. Thanks to our open architecture, we integrate third-party systems seamlessly, so you can focus on experiences instead of technology.
Discover starmate's different packages and pricing tiers. From pure email marketing to professional CRM and complex integrations - there's a package to fit every need.
Whether it's eventim, go~mus and Secutix, or your own individual ERP and PIM systems - we connect your data sources into one powerful ecosystem.
Our software breaks down these data silos by not just importing the fragmented information, but intelligently merging and making it usable within the central contact profile. This turns abstract contract or transaction data into a true 360-degree customer view, letting you spot relevant patterns and address your customers in a personalized way based on their entire history.
starmate solves this problem through AI-powered profiling, which analyzes your contacts' behavior in real time - from newsletter clicks to interaction patterns. Customer profiles are then automatically enriched with newly identified interests. For example, if a classical opera-goer repeatedly clicks on articles about "musicals," the system recognizes this pattern and independently adds the new trait to the profile. This turns static records into living profiles that let you communicate in a way that is always highly relevant and matched to your customers' current situation.
At the start of the season, the Tixly interface went live - by the end of the season, transaction-based communication had grown noticeably. Since then, every relevant occasion has been used for individual, targeted messaging: a major step toward automated, precisely tailored audience communication.
ecoplus achieved a significant increase in campaign relevance and a rise in repeat bookings, driven by clean data management, strategic automation, and smart segmentation.
How can subscription orders be handled digitally when the existing ticket shop isn't built for it? The example of the Wiener Konzerthaus shows how the right technical extensions, in the right place, simplify operational workflows.
