starmate Partner Program – Growing Digital, Together

At starmate, we don't believe in rigid software-vendor relationships. We believe in an ecosystem of experts who share a common mission: taking the relationship between brands and people to a new level – through digital communication with heart, mind, and purpose.

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Your benefits as a starmate partner

Scale without overhead
With starmate, we give you a state-of-the-art, API-first platform that integrates seamlessly into
existing system landscapes (SOR). You focus on your consulting or your
service – we deliver the technological foundation.
Competitive edge through co-innovation
As a partner, you're not just a user, but a co-creator. In our development partnerships (e.g.
with ROC Berlin or the Lucerne Festival) we validate innovations like predictive
analytics and AI marketing directly in practice. You pass this edge straight on to your customers.
Values-based community
‍ We're not looking for "resellers", but for mates. Our partners share our ESG goals and our approach to digital humanism. That builds trust with customers and creates collaboration on equal footing.

Attractive revenue models
‍ We reward your commitment. Whether as a strategic consultant or full-service agency (VAR) – our commission model is designed to fuel your sustainable growth and strengthen your customer retention.
Visibility & trust
‍ With official certificates, badges, and a listing in our partner directory, you document your expertise and benefit from the pull of the starmate brand in our core markets of culture, energy, and healthcare.

The "mate Finder Program"

We believe in collaboration that creates value, so as a customer or partner company of starmate, you should also benefit when you help us win a customer, for example through your referral.

You receive a commission of 10 % on the SaaS revenue in year 1. The prerequisite is that the customer you referred stays with starmate for at least 1 year.
The commission is then paid out after the first year is complete.

The categories: for our partners with the starmate starter to enterprise solution:

Certified Consultant

Strategy & expert consulting: These partners are our ambassadors for digital transformation. They guide customers strategically and use starmate as the technological backbone for modern communication.

Profile

Strategy consultants, digital marketing agencies, or process facilitators.

Mission

Spreading the „Tech With Heart“ philosophy and developing CRM solutions.

Requirements

– Demonstrable expertise in CRM strategy or marketing automation.

– Participation in the „starmate Fundamentals“ onboarding workshop.

– At least 1 qualified lead or 1 joint project per year.

Entitlements

– Use of the title „Certified starmate Consultant“.

– Commission: 20 % on initial onboarding services and 10 % on SaaS fees.

– The SaaS commission is paid for as long as the contractual relationship with the customer exists and the partner holds an active status as a "Certified Consultant" (including annual re-certification).

– Discounts can be passed on to end customers.

Certification & visibility

– Personal consultant certificate (digital & print) (partner logo/badge).

– Profile entry in the partner directory on the website.
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– Official partner badge for your own website.

Validity

Once you receive the “Certified Consultant” title, the certification is valid for 2 years. After this period, the qualification can be refreshed.

Solution Partner

Autonomous scaling & full service: Value Added Resellers (VAR) are our extended workbench. They own the complete customer relationship, from setup to support.

Profile

Technically skilled agencies or integrators with their own 1st-level service infrastructure.

Mission

Reducing the consulting workload for the starmate team through independent project delivery.

Requirements

– At least 1 certified „Certified Consultant“ on the team.
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– Ownership of 1st-level support for their own customers.
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– Signing of the VAR framework agreement including SLA commitment.
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– Growth quota (new business): At least 1 new customer per calendar year.

Entitlements

– Use of the title „Certified Solution Partner“.

– Full autonomy over project delivery within the customer tenant.

– Highest commission: 25 % on initial onboarding services and 10 % on SaaS fees. The SaaS commission is paid for as long as the contractual relationship with the customer exists and the partner holds an active status as a "Certified Consultant" (including annual re-certification).
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– Discounts can be passed on to end customers.

Certification & visibility

– Company certificate as an „authorized Solution Partner“ (partner logo/badge).

– Premium listing in the partner directory including a case study section.

– Exclusive access to the partner support channel.

Validity

Once a company receives the “Solution Partner” title, it is certified for 2 years.
After this period, the certificate can be renewed.

Tech Integrator

System connectivity & data connectors: The technological bridge. These partners guarantee that data flows seamlessly between source systems (SOR) and starmate (EMS).

Profile

Software manufacturers (e.g. ticketing systems, booking systems) with complementary solutions.

Mission

Ensuring stable API connectivity and data integrity.

Requirements

– Provision of a documented API or a standard connector.

– Naming of a Technical SPOC for interface updates.

Entitlements

– Designation of the integration as a „starmate verified Integration“ (partner logo/badge).

– Inclusion in the starmate Marketplace/add-on list.

Certification & visibility

– Listing in the connectivity matrix on the website.
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– Technical certificate confirming the verified compatibility of the integration.

Validity

Once a company receives the “Tech Integrator” title, it is certified for 2 years. After this period, the certificate can be renewed.

Strategic Partner

Market architects & co-innovators: Partner companies with whom we open up entire industries vertically
or pioneer new technology.

Profile

Market leaders in industry segments (ticketing, energy, statutory health insurance) or innovation leaders (BI, AI).

Mission

Developing industry standards and co-innovating on new modules.

Requirements

– Strategic C-level commitment to long-term collaboration.
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– Willingness to provide expertise or test data (for development partnerships).

Entitlements

– Title: „Strategic Alliance Partner“ or „Strategic Development Partner“ (development partnership).

– Individual cooperation models (revenue share / co-marketing).

Certification & visibility

– Prominent placement as a „Strategic Partner“ on the homepage.
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– Joint publications and keynotes at industry events.

– Innovation badge for co-developments (partner logo/badge).

Validity

Once a company receives the “Strategic Partner” title, it is certified for 2 years. After this period, the certificate can be renewed.

Your benefits as a starmate partner

The "mate Finder Program"

The categories: for our partners with the starmate starter to enterprise solution:

Become a partner now.